*In an effort to be more environmentally conscious, and to contribute to slow fashion nearly all my apparel, hats/beanies, tote bags, and mugs are made to order*
- q: "How long will it take for my order to be shipped?"
a: Fulfillment/packing typically takes 2-10 business days for apparel items, and 2-7 business days for non-apparel items.**
** This excludes items for "Pre-Order" please check listings for shipping information timelines - q: "Can I return an item?"
a: I do accept returns or exchanges on items that arrive defective or damaged. Please contact me in this event.
I am not able to accept returns or exchanges in the event that the buyer has changed their mind, or if an incorrect size was ordered. Please be sure to double check the sizing for the items you order. Measurements are listed for each product. If you have any questions please feel free to contact me! - q: "What happens if I enter the wrong shipping address?"
a: Please be sure to double check that your shipping address is correct before placing your order! If you see that you've entered the wrong address, please contact me ASAP and I will see if it is still possible to change to address. I am not responsible for orders that end up getting shipped to an old address.
In the event that an order does get shipped to the wrong address, I can refund the order OR re-ship the package only after it has been refused and retuned to me (the buyer will need to pay for the shipping cost a second time). - q: Why is the shipping so high for orders to the EU?
a: We are currently trying to push all EU orders to our Etsy shop (A Usagi World), as Etsy's platform is set up to calculate and include the European VAT. Thank you for your understanding.